This return and refund policy indicate the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through phone or email.

How many days do I have to return my item?

We understand that you might change your mind. As such, you can return any item ordered, within 14 days of delivery. The 14-day window starts on the day you effectively receive the item at your delivery location.

If you pass that date we offer an extra 14 days to return the item in exchange for a coupon valid for 1 month.This coupon code will be delivered to you to your choice of email address.

To notify us of your return, please contact our customer support team through live chat or email or phone.

Once we are informed of your intent to return your order, if eligible we will send you an email with the address to return the item. If the item will be eligible for free return we will send you a shipping label to your choice of email. You will have 14 days to send us back the item from the date of your return notification.

You do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.

Do I need to cover the return shipping cost?

In certain cases, we may offer easy and free returns for exchanges, refund to store credit, and for errors on our part or the manufacturer. There are certain products for which no return labels can be offered. In this case, the customer assumes the cost of return shipping

Which items can be returned?

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store
  • The item shouldn’t have been used in any way
  • The return or exchange request is made within 14 days of delivery
  • The return is made within 14 days of the return or exchange request

What type of refund can I expect?

If you return your order within the 14-days window, we will refund to the original payment method.

If you return your order after that period but before 30 days of delivery, the amount will be refunded in the form of a store credit to be used on our store within 1 month.

When will I receive my refund?

We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.

How much will the refund be?

The refund will cover your order amount without shipping costs.

To ask for a return or for any questions regarding our return policy, please reach out to our customer service team at support@sphacor.com or Returns.